What is Virtual Care/Telerehab and How Can It Help Me With My Pain?


What is Virtual Chiropractic Care and Physiotherapy and How Does it Work?

Virtual care uses secure, encrypted audio and/or video conference technology to provide health care services to patients who are unable to attend the clinic.

Before your appointment, you will receive an email link for the session.

You will need to consent to the video session, and complete an intake form prior to your appointment.

Which services are available via virtual care?

  • Physiotherapy
  • Chiropractic care

What device(s) do I need to access my appointment? Do I need to install any special software?

Any laptop, smartphone or tablet with a camera and microphone.

Testing your camera beforehand can be very helpful.

You will need to use an internet browser other than Internet Explorer. Acceptable browsers include Firefox, Chrome and Safari.

Is virtual care for covered by my insurance/health benefits?

Most extended health insurance companies provide coverage for virtual care! Please reach out to your benefits provider to inquire about your coverage limits.

How do I book a virtual care appointment?

Simply go to clarksonphysio.janeapp.com 

You may select your practitioner and a suitable time. If you would like to request a time outside of what you see online, we are happy to accommodate that if you email or call the clinic.

What can I expect from my first virtual care appointment?

At the beginning of a Virtual Care session your clinician will review your intake form. 

They will also obtain consent from you to participate in the session via the electronic communication platform. 

Once that is complete, they will proceed with the assessment or treatment in a similar manner as for an in-person appointment. 

This includes discussing your goals, medical history, concerns and current status. Any questions or concerns you may have about Virtual Care, such as privacy or follow-up sessions, can be addressed during the session.

What are some key differences between virtual care and an in-person appointment?

The services are largely the same for education, diagnosis and exercise prescription.

Our clinicians are required to meet the same regulatory and legislative requirements and adhere to their respective Standards of Practice and Code of Conduct, just as they are for in-person services. 

Clarkson Sports and Physiotherapy has strict privacy and information security policies and procedures in place regarding the management of information when using electronic communication technologies.

Virtual Care services offer several advantages for our patients, such as:

  • Keeps both parties safe during covid
  • Removes accessibility and/or mobility barriers
  • Connects you with service providers regardless of location
  • Protects your privacy through safeguards and robust policies
  • Reduces travel time while still ensuring you receive quality care
  • Allows your therapist to see your work or home environment
  • Allows you to care for your children, attend your appointment, and avoid paying for a babysitter

How much does virtual care cost?

Is it more than an in-person appointment?

We are offering a free 15 min consultation to help you decide if this is a good fit for you. 

The next session will be approximately 60 minutes for a detailed assessment. Rates are posted when you book online or call us.

https://clarksonphysio.janeapp.com/

Will I be able to see my usual Physiotherapist or Chiropractor for a virtual care appointment?

Yes!

Is virtual care secure and private?

Yes. Patient privacy is of the utmost concern to all levels of staff at Clarkson Sports and Physiotherapy.

All virtual care sessions are provided through a secure, encrypted connection, and only your therapist will be present on their end of the connection for the duration of your appointment.

What if my practitioner records my virtual care session? Will I be informed?

Clarkson Sports and Physiotherapy does not record the audio or video of any virtual care physiotherapy sessions. 

The software we use to provide virtual care is private, secure and HIPAA and PIPEDA compliant.

The software only takes note of, and archive, session start times, end times, and any chat messages sent between you and your practitioner.

What happens if my therapist and I experience technical difficulties or get disconnected during my session?

No worries if this happens! Our practitioners will initiate the session again.

Clarkson Sports and Physiotherapy will have your phone number on file in order to reach you in the event that you are disconnected.

Should any technical issues persist and prevent you from carrying out your session as planned, we will work with you to reschedule your virtual care session as soon as possible.

PLEASE HAVE YOUR POWER CORD NEARBY!

Are there any limitations or risks to participating in a virtual care session compared to an in-person service?

There are some limitations like the inability to apply hands-on evaluation and treatment, but this would not be necessary as part of the virtual care service you are receiving.

There are inherent risks to participant information when using electronic communication technologies (ECT); however, Clarkson Sports and Physiotherapy has strict privacy and information security policies and procedures in place to evaluate and address these risks; and our virtual care providers are expected to meet the same regulatory and legislative requirements and adhere to their respective Standards of Practice and Code of Conduct, just as they are for in-person services.

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